FrontRange Solutions’ Michael McCloskey explains why the move to a process-framework-based solution for their help desks makes sense for midmarket companies.

The midmarket is much more nimble and doesn’t have time to wait a year or two or three for an ROI; you need to deliver it much quicker while still providing enterprise-class functionality. Another thing that’s different is that often the midmarket will move much, much quicker in a project than the enterprise.