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CASE STUDY: RightNow Technologies
(10/15/2007) Midmarket Volume 2
By Michael Lewis, RightNow
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With revenues of more than $5.9 billion, the Nikon brand is respected globally by consumers for its innovations in cameras, lenses and other consumer optical products. Despite Nikon’s years of success, however, changing consumer demands and marketplace volatility prompted the company to seek a different business strategy three years ago.




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