All Papers from Celequest, a Cognos Company:

 CASE STUDY: Compassion International
Compassion has a donations workflow system that channels contributions through a series of steps, processing about 70% of all donations automatically. However, about 30% of donations end up on an “exception” path where manual intervention is required, delaying the processing of funds for days.
Midmarket Volume 1, July 17, 2006